Frequently Asked Questions

What does Nova treat?

Nova treats alcohol and/or other drug use disorders. Some of our clients have never been treated before; some have been here before, while others have gone through other treatment programs prior to admission to Nova Counseling Services.

Nova is not a dual-diagnosis treatment facility. This means that we only treat clients whose substance use disorder is the primary diagnosis. We do not treat individuals who have been primarily diagnosed with equally impacting mental health issues, such as schizophrenia. However, we do accept clients with depression-related issues and some other mental health conditions on an individual basis, as determined by their screening evaluation.

What services does Nova provide?

Nova has a continuum of care for treatment of substance use disorders. We begin by offering a residential program. From there, residents may follow up with a transitional living arrangement for an additional 90 days. We also offer outpatient aftercare services.

What is your outcome?

Six months after leaving Nova, 50 percent of our patients remain clean and/or sober.

What is the Nova treatment philosophy?

Nova staff and programs use the 12 Steps of Alcoholics Anonymous® and Narcotics Anonymous® as their foundation, but focus primarily on the first step. We believe the 12-step process is the surest way to help clients recover. This step works in conjunction with education about the illness and caring feedback are the cornerstones for change.

Who makes up the Nova staff?

A multi-disciplinary staff under medical supervision leads the Nova Counseling Services team. While most are Master’s-level counselors, all of our staff are licensed substance abuse counselors—many of whom that have been personally impacted by substance use disorders.

How many people can Nova serve at one time?

Our Oshkosh, Wisconsin, facility has 50 male residential beds.

How do people pay for Nova counseling services?

Insurance benefits may be paid to Nova by any commercial group health plan written in the State of Wisconsin. We also provide for a variety of managed care entities. Clients who self-pay are charged at a flat rate for our services of $225 per day. Clients and families are advised to check with their insurance providers to see to what extent (if, at all) Nova’s services are covered. We can help if there are insurance questions or you can have your insurance verified here.

What is the Nova admission process?

Admission to Nova can come in the form of a referral from a healthcare professional, a family or friend, an order by the court or by simply recognizing that help is needed. No matter how someone comes to us, the process is the same: Clients must call to arrange an over-the-phone screening and obtain an assessment. Some clients may require detox before being admitted. Clients are only allowed to be taking certain approved prescription medication to be admitted to the program.